RuleForge support
Get your rules working with confidence.
Use this guide for setup, checkout testing, and common troubleshooting. If you still need help, email the Jamak team and include your Shopify store domain.
Need a human?
Email us with your shop domain, what you expected to happen, and what happened instead. Do not send customer passwords, payment details, or Shopify access tokens.
Getting started
- Install RuleForge and open it from Shopify Admin.
- Create a customer group and add the Shopify customer tags that make a shopper eligible.
- Add one or more product discount tiers, a shipping rule, or both.
- Review exclusions, save your changes, and confirm that the in-app system checks are ready.
Test before promoting an offer
Use a customer account that has the configured tag, add an eligible product to the cart, and continue to checkout. Confirm both the product discount message and any shipping discount before publishing the offer.
Automatic discounts do not apply to Shopify draft orders by default. For a draft order, choose “Apply all eligible automatic discounts” before comparing the result.
If a discount does not appear
- Confirm the rule and the relevant tier are enabled.
- Confirm the test customer is logged in and has the exact customer tag used by the rule.
- Check that the subtotal meets the configured threshold.
- Check global and customer-specific product exclusions.
- If you target product tags or variants, confirm the cart line matches those selectors.
- Open System checks in RuleForge and use Sync rules if the automatic discount or Function link needs attention.
Before contacting support
- Note the store domain and the approximate time of the test.
- Share the rule name, expected discount, and the product or variant tested.
- Include a screenshot of the RuleForge system checks and checkout result when possible.
- Never include credentials, access tokens, or full customer payment information.
Data and deletion requests
For privacy questions or a request related to your merchant data, email hello@jamaklab.com from an address associated with the store. Shopify customer data requests are handled through Shopify’s required compliance process.